Need help before booking?
In this section we answer common questions about our Remote Support Sessions.
How does remote support work?
At your scheduled appointment time, one of our technicians will contact you by phone within 30 minutes of the booking time. We will discuss the issue and provide simple instructions to establish a secure remote connection if required.
What devices can you assist with?
We can assist with Windows and Apple computers, laptops, Microsoft 365, email services, printers, internet issues, cloud storage platforms and many other common technology problems.
Do I need to install anything?
In most cases, yes. We may ask you to run a small remote support application which allows us to securely access your device during the session. No permanent software is installed unless required and agreed upon.
Can all issues be fixed remotely?
Many issues can be resolved entirely through remote support. If we determine that an issue requires onsite assistance, hardware repairs or replacement parts, we will discuss the available options with you.
What if my computer won't connect to the internet?
Some internet connectivity issues can still be resolved remotely if you have access to another device such as a smartphone. If remote assistance is not possible, we will recommend the most appropriate next steps.
Is remote support secure?
Yes. Online Tech uses secure remote access tools and all sessions are conducted directly with your permission. You remain in control of the session and can disconnect at any time.