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STANDARD TERMS AND CONDITIONS OF SALE & SERVICE


  2. These Terms & Conditions govern all products and services supplied through Online Tech. Online Tech is a trading name of Onsite Tech Pty Ltd (ABN 51 691 640 392). By purchasing products, subscribing to services, booking remote support or using our website, you agree to these Terms.
  3.  Definitions
  4. ·         'Online Tech', 'we', 'our' and 'us' refer to Onsite Tech Pty Ltd.
  5. ·         'Customer' means any individual or organisation purchasing our products or services.
  6. ·         'Protection Plans' include Essential Protection and Protection Plus.
  7. ·         'Add-ons' include Complete Backup and Premium Support.
  8.  Website Use
  9. ·         You agree to use our website lawfully.
  10. ·         Content may not be copied or redistributed without permission.
  11.  Products & Services
  12. ·         We provide remote support, cyber security services, managed monitoring, Microsoft 365 assistance, software maintenance, backup services and related IT services.
  13. ·         We may improve or modify services where overall value remains substantially equivalent.
  14.  Orders & Payment
  15. ·         Prices are in Australian Dollars and include GST where applicable.
  16. ·         Subscription fees are billed in advance.
  17. ·         One-off services are payable at booking unless otherwise agreed.
  18.  Subscription Services
  19. ·         Subscriptions continue until cancelled.
  20. ·         Cancelling ends future billing but does not refund previous charges unless covered by our Money Back Guarantee.
  21. ·         We may suspend services for overdue accounts after reasonable notice.
  22.  Protection Plans
  23. ·         Essential Protection includes managed antivirus, monitoring and access to professional remote support.
  24. ·         Protection Plus includes Essential Protection plus managed Windows and supported third-party software updates and discounted remote support rates.
  25.  Complete Backup
  26. ·         Backup capacity is limited to the subscribed allocation.
  27. ·         Backups are versioned for up to 30 days.
  28. ·         Customers remain responsible for verifying that critical data is successfully backed up.
  29. ·         Recovery times vary depending on internet connectivity and data size.
  30.  Premium Support
  31. ·         Premium Support provides unlimited remote support for covered devices subject to the Fair Use Policy.
  32. ·         It covers the first 30 minutes of each reasonable support issue.
  33. ·         It is not intended for training, project work, repeated non-technical assistance or excessive daily requests.
  34. ·         We reserve the right to recommend an alternative support arrangement where usage substantially exceeds normal household requirements.
  35.  Remote Support
  36. ·         Remote support is delivered only with your permission using secure remote access software.
  37. ·         You may terminate a remote session at any time.
  38. ·         Some issues may require onsite attendance or replacement hardware.
  39.  Monitoring & Automatic Updates
  40. ·         Monitoring helps identify potential issues but does not guarantee prevention of all failures.
  41. ·         Automatic updates depend on device compatibility, internet connectivity, manufacturer support and software availability.
  42. ·         Devices may require restarts for updates to take effect.
  43.  Cyber Security
  44. ·         No cyber security solution can guarantee complete protection against malware, ransomware, phishing, scams, unauthorised access or data loss.
  45. ·         Our services reduce risk using industry best practices but cannot eliminate every threat.
  46.  Customer Responsibilities
  47. ·         Maintain a reliable internet connection for remote services.
  48. ·         Provide accurate information and cooperate during support sessions.
  49. ·         Maintain lawful software licences.
  50. ·         Maintain independent backups of critical business or personal data.
  51.  Third-Party Services
  52. ·         Some services rely on Microsoft, internet providers, payment gateways, cloud providers and other third parties.
  53. ·         We are not responsible for outages, delays or failures outside our reasonable control.
  54.  30-Day Money Back Guarantee
  55. ·         If you are not satisfied with a new subscription, contact us within 30 days for a refund of your first subscription payment.
  56. ·         This guarantee excludes fraud, abuse, chargebacks, third-party licence costs and significant consumption of Premium Support services.
  57.  Bookings & Cancellations
  58. ·         Appointments may be cancelled or rescheduled with at least 24 hours' notice.
  59. ·         Late cancellations or failure to attend may incur the full booking fee.
  60.  Intellectual Property
  61. ·         All website content, branding, graphics and documentation remain the property of Onsite Tech Pty Ltd unless otherwise stated.
  62.  Limitation of Liability
  63. ·         To the maximum extent permitted by Australian law, we exclude liability for indirect, incidental, special and consequential loss including loss of profits, business interruption, data loss and loss of opportunity.
  64. ·         Our maximum liability for any claim will not exceed the amount paid for the relevant product or service.
  65. ·         Nothing in these Terms excludes rights that cannot legally be excluded under the Australian Consumer Law.
  66.  Force Majeure
  67. ·         We are not liable for delays or failures caused by events beyond our reasonable control including natural disasters, internet outages, power failures, supplier interruptions or government action.
  68.  Changes to Terms
  69. ·         These Terms may be updated from time to time. The latest version published on our website applies to future purchases and subscriptions.
  70.  Governing Law
  71. ·         These Terms are governed by the laws of Queensland, Australia.
  72.  Contact
  73. ·         Online Tech (Onsite Tech Pty Ltd)
  74. ·         ABN 51 691 640 392
  75. ·         1300 411 349
  76. ·         info@onlinetech.com.au
  77. ·         www.onlinetech.com.au
  78.  

  79. PRIVACY POLICY

  80.  Information We Collect
  81. ·         Name, address, phone number, email address, billing details, service history, device information and technical information reasonably required to deliver our services.
  82.  How We Use Your Information
  83. ·         To provide services, manage subscriptions, process payments, improve services, send service notices and comply with legal obligations.
  84.  Remote Support Privacy
  85. ·         Remote access is only performed with your knowledge and permission.
  86. ·         We access only information reasonably necessary to complete the requested work.
  87. ·         We do not intentionally access personal content unrelated to the requested service.
  88.  Monitoring Data
  89. ·         Protection Plans may collect device health, software version, security status and diagnostic information needed to provide monitoring and maintenance.
  90.  Third-Party Providers
  91. ·         We use trusted providers including Microsoft, payment processors, remote support platforms and cloud infrastructure providers.
  92.  Marketing
  93. ·         We may send promotional communications. You can opt out at any time. Essential account and security notifications will continue where required.
  94.  Cookies
  95. ·         Our website may use cookies and analytics to improve functionality and user experience.
  96.  Data Security
  97. ·         Reasonable safeguards are implemented, however no electronic storage or transmission method is completely secure.
  98.  Data Retention
  99. ·         Information is retained only as long as reasonably necessary for operational, legal, taxation, warranty and security purposes.
  100.  Access & Correction
  101. ·         You may request access to or correction of your personal information by contacting us.
  102.  Contact
  103. ·         Privacy enquiries: info@onlinetech.com.au | 1300 411 349